If you have a question about the website and the FAQs don't provide the answer or you have a question about an engine or airframe system, submit your query through Ask CFM on the myCFM Portal website (see the red highlight in the image below).

The myCFM Portal's Ask CFM’ Inquiry process is the best way to get fast and accurate response from CFM Fleet Support. The process described below reduces back-and-forth delays between you and Fleet Support and allows for the precise routing of the inquiry to the correct support team and the information the team requires to provide a resolution to the inquiry resolution.

After clicking on the Inquiry button, the Help screen appears (see image below). Starting with the three clickable categories shown (Engines, Airframe Systems, Site Support), the Help screen walks you through a decision tree to present the appropriate Inquiry form to be filled out and submitted.

For example, if a commercial customer has a technical question about their and it's not answered in the engine manual, the user would click on the following links in the successive screens:

Engines > Commercial > Technical > The manual does not address my condition > I am a Customer / Airline

Below are the screens for this Ask CFM submission.