The Customer Portals Team continually works to maintain and improve the myCFM Portal website. The team is comprised of experienced technical product owners, Commercial Engines business team members, and skilled software engineers who manage the site functionality.
The list below highlights site changes the team has implemented to make your user experience a great one!
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7/21/2023 |
Engine Profile,
Portals |
- Updated the Spare Engine field per Denied Party compliance
- Implemented entitlement enforcement on the Customer Meetings/Calls subscription type of notifications
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7/14/2023 |
Ask CFM,
Portals |
- Upgraded the backend flow of Ask CFM submissions and its services. Fixed the issue where some users cannot view all Ask CFM submissions Submitted By My Company in some scenarios
- Improved the Update Navigation feature of Global Search to allow users to find recently-added assets
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6/30/2023 |
Ask CFM,
Documents |
- Fixed the issue where the Inquiry details overlay sometimes displayed incorrectly
- Enhanced to allow view of all documents related procedure figures in a gallery view, where they can analyze the figures in more detail. Implemented new App Bar and Nav Bar for clearer showcase of Techpubs Products.
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5/26/2023 |
Portals |
- Increased the visibility of the FAQs by adding a button (link) to the FAQs from within the Advanced Global Search screen
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5/19/2023 |
Ask CFM |
- Upgraded the back components for Ask CFM
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5/12/2023 |
Warranty |
- Enabled usage analytics to provide insight into how the Warranty widget is used, so it can be appropriately redesigned to be more functional
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4/28/2023 |
Ask CFM |
- Updated old Inquiry drafts to the active form categories
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4/21/2023 |
Portals |
- Updated the links to Uservoice and status.io to the rebranded urls so the redirects won't be needed
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4/14/2023 |
Portals,
Materials |
- Updated and enhanced the processes for customer registration
- Enabled access to the Material Store for repair-only customers and sunset the Materials (Widget).
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3/31/2023 |
Engine Profile |
- Automated the creation of Salesforce cases for specific failures reasons, eliminating the need for customers to create Ask CFM submissions. Also added generic messaging for system failures to improve user experience.
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3/24/2023 |
Ask CFM |
- Fixed issue of attachments not downloading when viewing details of an Ask CFM
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3/3/2023 |
Portals,
Ask CFM |
- Improved the onboarding process by reordering invoicing and part ordering questions to reduce future clarification needs. Added a post-submission email communication to the customer for their future reference.
- Fixed an issue where forms loaded via direct link sometimes could not be submitted
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2/24/2023 |
Portals,
Warranty |
- Upgraded the critical databases supporting the Customer Portals
- Released improvements: prepopulated engine family/model information based on ESN, new internal Warranty Recovery Opportunities tool filtering, increased max number of rows in the claim invoice export, fixed bulk upload handling of large files.
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2/17/2023 |
Documents,
Ask CFM,
Portals |
- Fixed issue related to null ICAO codes in AvSystems
- Fixed bug related to ATA Number input and enhanced security measures of certain forms
- Enhanced analytics by using non-editable system widget name
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2/3/2023 |
Portals,
Documents,
Global Search |
- Upgraded the core database to a newer version for security and performance enhancements
- Executed a security review/maintenance on numerous Portals-related databases
- Updated the database environment for future maintenance and bolstered the size for performance protection
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1/27/2023 |
Documents,
Portals |
- Fixed defects and released AvSystems enhancements
- Increase upfront data capture from customer in order to streamline application process. Also clarify to customer why data elements are required and when to expect further communication.
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1/20/2023 |
Materials |
- Completed the connectivity of production setup of Materials Documents
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1/13/2023 |
Ask CFM |
- Fixed several bugs including an attachment issue
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1/6/2023 |
Portals |
- Released the “Widget-level Alert” (Icon) on all widgets to notify users of widget-specific ongoing/future outages posted in status.io
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12/23/2022 |
Portals |
- Fixed bug intermittently breaking the flow from status.io to a user’s browser. Updated the “CustomerMeetings/Calls” (Notification Subscription Type) to clarify that emails are not generated for this type.
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12/16/2022 |
Materials,
Ask CFM |
- Added a check to disallow work stop dates set in the past
- Added the new Ask CFM form "Engines | On Wing-Support" with a new Section - Job Information Request Template. Updated the list forms to choose from to display in alphabetical order.
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11/25/2022 |
Engine Profile |
- Upgraded the process of submitting engine changes by allowing upload of ETSN/ECSN values
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11/11/2022 |
Portals,
Documents |
- Upgraded the “Portals Status” (Button) to display its ON version when there is an ongoing or future outage in the Portals or widget(s) the user has added to one of their Portals tabs.
- Enhanced the Tech Pubs standalone app from “fuzzy search” to more specific search results of AvSystem documents.
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10/28/2022 |
Portals |
- Updated the Onboarding process form’s country list for better user experience
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10/14/2022 |
Portals |
- Updated a key AWS infrastructure to enable future enhancements
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9/30/2022 |
Engine Profile |
- Implemented an improved security-enabled authentication technology
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9/23/2022 |
Tech Pubs,
Portals |
- Enhanced the search for technical publications
- Fixed the logout function and the "Disco Error"
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9/9/2022 |
Documents,
AskCFM,
Portals |
- Released additional features
- Updated all forms requiring Engine Model and ATA Number to help improve response time
- Fixed bug dealing with date formats
- Updated the help available on customer applications for most efficient user experience
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9/2/2022 |
AskCFM & DRs |
- This release introduces the new 'AskCFM and DRs' widget, which simplifies the customer Portal experience and leverages a more modern tech stack
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8/26/2022 |
AskCFM |
- Updated the Workscope Escalation form and updated the security protections of the servers
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8/12/2022 |
Engine Profile |
- Added auto-selection of fields based on user inputs. Streamlined the dropdown selection lists by excluding non-value add inputs. Released tighter coupling of Portals and SFDC
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8/5/2022 |
Portal |
- Enhanced the onboarding material to help users understand why the information is being collected
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7/29/2022 |
AskCFM |
- Fixed issue of the form not loading fully (Status of Existing Hardware Investigation)
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6/24/2022 |
Documents |
- Released the REACH documents for viewing in the Documents widget
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6/17/2022 |
Portal |
- Enhanced the onboarding material to speed up the processes of getting new users onto the site
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6/10/2022 |
AskCFM,
Global Search |
- Released fix for resource form downloads, re-enabling standard template downloads
- Added new "long" versions of title fields for Materials Part Summary search results as an optional description
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5/27/2022 |
AskCFM |
- Updated the Departure Records form to simplify its submission by users
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5/6/2022 |
Portal,
Global Search |
- Released the The "Portal Status" (Top Nav Button) which provides users with the ability to go to the Customer Portals' public status page to view upcoming and recent Maintenance and Incidents. The new FAQs (Link) will improve users' access to the FAQs
- GE Aerospace and CFM International ecommerce planform which offers one-stop shop for customers to order and track their materials orders. It will replace the Materials widget on customer portal with better user experience and enhanced self-service capabilities.
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4/29/2022 |
Portal |
- Modernized the "Add Widget" (Screen) to improve usability and efficiency
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4/15/2022 |
Portal |
- Released numerous minor enhancements and fixes, including the new warning to users when their two-hour activity-based session has expired
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