Getting started on myCFM Portal
1. What is myCFM Portal?
2. How do I get access to myCFM Portal?
3. How is the website organized and what’s a "widget"?
4. How do I add a widget?
5. How can I be notified of updates to the website, documents, data, etc.?
6. How do I arrange the website for how I work?
7. How do I search for stuff?
8. Can I restrict what’s displayed to only a certain engine model or aircraft type?
9. How do I get help using the website?
10. I have a question. What do I do?
ANSWERS
1. What is myCFM Portal?
myCFM Portal (https://mycfmportal.com) is the one-stop web portal for CFM customers to access technical documents and manuals, order materials, manage warranty claims, view remote diagnostics, submit inquiries, and more.
myCFM Portal (https://mycfmportal.com) is the one-stop web portal for CFM customers to access technical documents and manuals, order materials, manage warranty claims, view remote diagnostics, submit inquiries, and more.
3. How is the website organized and what’s a "widget"?
To help you find and work with the many types of information on myCFM Portal, the website is designed with the Top-Level Navigation and the Content Area (see image below). The Top-Level Navigation allows you to restrict the documents and data shown in the Content Area to only the engine families, engine models, aircraft types, aircraft tails, or individual engine(s) that you specify in the filters.
Within the Content Area, widgets are subject/content-specific containers of documents and data. There’s a widget for each aspect of the CFM engine's lifecycle. In the image below, the following widgets have been added to the user's Portals tab: Materials widget, Ask CFM widget, Documents widget, and myTechPub widget.
4. How do I add a widget?
To see the available widgets, click on the “ghost” widget on your myCFM Portal tab. This placeholder widget (with dotted line borders) displays the instruction, “Click here to add a widget”. The images below show the sequence of clicks to add a widget.
5. How do I arrange the website for how I work?
Add the widgets you require (see Question/Answer #4 above). If you need more than a few widgets, consider separating them on other subject-specific tabs (see image below).
6. How do I search for stuff?
See the Global Search section of the FAQs.
7. Can I restrict what’s displayed to only a certain engine model or aircraft type?
Use the filters in the Top-Level Navigation (see Question #3 above) to “drill down” to the desired Engine Family, Engine Model, Aircraft Type/Tail, or Engine (Engine Serial Number).
8. How can I be notified of updates to my documents, data, or the website in general?
See the FAQ: "How do I set up my notification preferences?"
9. How do I get help using the website?
If your questions are not answered in the FAQs (especially the Getting Started section) then see the FAQ, “I have a question. What do I do?”.
10. I have a question. What do I do?
See the FAQ: "I have a question. What do I do?".