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Knowledge Base

← Customer Feedback for myCFM

  1. Getting Started →

    1. Getting started on myCFM Portal
    2. I have a question. What do I do?

  2. General Website Information →

    1. Portal Status Page
    2. Website Release Notes

  3. Access  →

    1. How do I request access to myCFM?
    2. How do I reset my password?
    3. How do I reactivate my suspended account?
    4. How do I request additional access to Widgets and Links?
    5. Troubleshooting login problems

  4. AskCFM →

    1. How do I Share Links to askCFM Forms?
    2. How do I submit a Departure Record (DR) as a GE Shop/Vendor?
    3. How do I submit & report the utilization data for aircraft in my fleet?
    4. How do I report an operational event (In Flight Shutdown, Air Turn Back, Takeoff Abort, Diversion, Delay or Cancellation)?

  5. Customer Notification Report (CNR) →

    1. What is a Customer Notification Report (CNR)?
    2. What changes are coming to the CNR Process?
    3. Why are we making these changes?
    4. What do the classes mean?
    5. What do the levels mean?

  6. Diagnostics →

    1. How long does it take for a tail transfer to be processed?
    2. How long does it take for my aircraft integration to be processed?
    3. How much reprocessed data is the receiving customer allowed to have?
    4. What information is needed to begin a New Fleet Integration?
    5. Where can I find and submit the New Customer Integration Template?

  7. Documents →

    1. How can I find LEAP Fan Blade information with MLE Serial Number?

  8. Engine Profile - Critical Item Service Bulletin Compliance →

    1. What is Critical Item Service Bulletin?
    2. Where is the Critical Item Service Bulletin compliance tracking tool?
    3. How to get the compliance status for my fleet?
    4. How to look up the compliance status of an engine?
    5. How to find the data I entered for the previous revisions of a Service Bulletin?

  9. Engine Profile - Engine Change Tool →

    1. Announcement: [July 2021] The new Engine Change Tool
    2. How can I find step-by-step instructions on how to use the Engine Change Tool?
    3. Are there any training videos for the Engine Change Tool?
    4. How do I access the Engine Change Tool and submit an engine change?
    5. How do I request third party access for the Engine Change Tool?

  10. Engine-Aircraft Filters  →

    1. Are GE Engines accessible via myCFM?
    2. What should I do if I am missing or seeing incorrect ESN information in myCFM?

  11. Engine Wash Analytics →

    1. I’m new to using Engine Wash Analytics. How do I get started and what should I be looking for?
    2. What is the difference between “My Groups” and the “Filter” panel on the different pages?
    3. What do I do if I need help interpreting the outputs, charts or reports from Engine Wash Analytics?
    4. The Home Scorecard shows that my Overall Wash Program Score is red. What should I do?
    5. Why is Wash EGT Recovery shown as a percent on the Home scorecard?

  12. Fleet Monitor  →

    1. How can I add, modify or delete a maintenance line?

  13. Global Search →

    1. How can I search myCFM Portal?
    2. How does Advanced Global Search work?
    3. How can search operators be used?

  14. Links →

    1. How do I access legacy functionality that has not yet been redesigned for myCFM?

  15. Material Store →

    1. How do I become a material buyer?
    2. How do I view GE part catalogs?
    3. How do I find part pricing and availability?
    4. Can I search for multiple parts in one search?
    5. How do I find alternative parts?

  16. myDownload →

    1. Optimized download and Restart interrupted downloads
    2. myDownload widget - Overview and Searching
    3. How do I locate the Repair Source Directory for CFM56 or LEAP Platforms?
    4. Technical Manual Index (TMI) for CFM56 and LEAP

  17. myTechPub →

    1. I can't find an engine model in myTechPub
    2. I have an error message : error.title in myTechPub
    3. How to use the TechPub License Key ?

  18. NECD →

    1. NECD Widget (New Engine Configuration Data) User Guide
    2. I cannot consult datas via NECD widget

  19. Notifications →

    1. How to set up my notification preferences?

  20. Training  →

    1. Is there a training document for myCFM?
    2. Where to access past myCFM Portal webinar links?
    3. Where to access past myCFM Portal newsletters?

  21. Warranty →

    1. How do I submit a Warranty claim?
    2. How do I change which engine families and customers I see warranty claims for?
    3. How do I upload multiple line items to a claim?
    4. Why are some of my claims missing?!

  22. All articles →

    1. Who do I contact if I have a question or need help with Diagnostics?
    2. Are GE Engines accessible via myCFM?
    3. How can I add, modify or delete a maintenance line?
    4. How do I access legacy functionality that has not yet been redesigned for myCFM?
    5. Is there a training document for myCFM?

Feedback and Knowledge Base

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