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  1. Announcement: [July 2021] The new Engine Change Tool

  2. Announcement: July 16, 2021 - myCFM Portal login is changing

  3. Are CNR’s Instructions for Continued Airworthiness?

  4. Are CNR’s mandatory?

  5. Are GE Engines accessible via myCFM?

  6. Are there any training videos for the Engine Change Tool?

  7. Can I export the compliance status report?

  8. Can I get a departure record for a CNR?

  9. Can I reply to the email that I received when the CNR was issued to provide feedback?

  10. Can I search for multiple parts in one search?

  11. Getting started on myCFM Portal

  12. How can I access Fleet and Asset Management application? How do I view Fleet Reliability Report in myCFM Portal?

  13. How can I add, modify or delete a maintenance line?

  14. How can I find LEAP Fan Blade information with MLE Serial Number?

  15. How can I find step-by-step instructions on how to use the Engine Change Tool?

  16. How can I search myCFM Portal?

  17. How can I see the Critical Item Service Bulletin compliance ratio for my fleet?

  18. How can I transfer aircraft out of my fleet?

  19. How can I use EWA to optimize my wash program?

  20. How can I view CNRs?

  21. How can search operators be used?

  22. How do I access legacy functionality that has not yet been redesigned for myCFM?

  23. How do I access order documents (Invoice, MS/FAA)?

  24. How do I access the Engine Change Tool and submit an engine change?

  25. How do I become a material buyer?

  26. How do I book an order?

  27. How do I change which engine families and customers I see warranty claims for?

  28. How do I find alternative parts?

  29. How do I find part pricing and availability?

  30. How do I generate open order report?

  31. How do I locate the Repair Source Directory for CFM56 or LEAP Platforms?

  32. How do I order parts in bulk?

  33. How do I provide CNR feedback in Fleet Monitor X?

  34. How do I reactivate my suspended account?

  35. How do I report an operational event (In Flight Shutdown, Air Turn Back, Takeoff Abort, Diversion, Delay or Cancellation)?

  36. How do I report defect on the part I received?

  37. How do I report overage or shortage on the order I received?

  38. How do I request access to myCFM?

  39. How do I request additional access to Widgets and Links?

  40. How do I request third party access for the Engine Change Tool?

  41. How do I reset my password?

  42. How do I Share Links to askCFM Forms?

  43. How do I submit & report the utilization data for aircraft in my fleet?

  44. How do I submit a Departure Record (DR) as a GE Shop/Vendor?

  45. How do I submit a Warranty claim?

  46. How do I understand my Foam Wash performance relative to Water Wash?

  47. How do I upload multiple line items to a claim?

  48. How do I view GE part catalogs?

  49. How do I view my order status?

  50. How does Advanced Global Search work?

  51. How long does it take for a tail transfer to be processed?

  52. How long does it take for my aircraft integration to be processed?

  53. How long does it take for my engine removal/installation change to be reflected in the engine change feature of the engine profile widget and diagnostics tools?

  54. How much reprocessed data is the receiving customer allowed to have?

  55. How to customize my order status report?

  56. How to do more advanced search?

  57. How to find the data I entered for the previous revisions of a Service Bulletin?

  58. How to get the compliance status for my fleet?

  59. How to look up the compliance status of an engine?

  60. How to search for my PO?

  61. How to see all the POs I booked for one engine?

  62. How to set up my notification preferences?

  63. How to subscribe to order status report?

  64. How to update Critical Item Service Bulletin status in bulk?

  65. How to update the Critical Item Service Bulletin compliance status for my fleet?

  66. How to use the TechPub License Key ?

  67. How will unreported washes affect the metrics I see in EWA?

  68. I am not receiving CNR’s for my engines, what can I do?

  69. I am using Internet Explorer as my browser, why I am experiencing issues?

  70. I can't find an engine model in myTechPub

  71. I cannot consult datas via NECD widget

  72. I have a question. What do I do?

  73. I have an error message : error.title in myTechPub

  74. I have GE Aerospace and CFM International engines in my fleet. Can I see all ESNs for my fleet?

  75. I installed or removed an engine on the incorrect date, how do I update the date?

  76. I noticed that an incorrect ESN is installed on an aircraft, how do I get the correct ESN installed?

  77. I received an Engine Change Failure email, how can I resolve this issue?

  78. I removed an incorrect ESN from an aircraft, or I installed an incorrect ESN on an aircraft, how do I correct my mistake?

  79. I still see an engine which I no longer own/operate, what should I do?

  80. I’m new to using Engine Wash Analytics. How do I get started and what should I be looking for?

  81. Is there a fee to have alert analysis and CNR's?

  82. Is there a training document for myCFM?

  83. Is there any guidance or training in Fleet Monitor X

  84. myDownload widget - Overview and Searching

  85. NECD Widget (New Engine Configuration Data) User Guide

  86. Optimized download and Restart interrupted downloads

  87. Portal Status Page

  88. Spares - How do I modify an order?

  89. Technical Manual Index (TMI) for CFM56 and LEAP

  90. The engine configuration information is incorrect, how do I update it?

  91. The Home Scorecard shows that my Overall Wash Program Score is red. What should I do?

  92. Troubleshooting login problems

  93. Website Release Notes

  94. What are the links for Fleet Monitor X?

  95. What are the session timeouts on myCFM Portal?

  96. What browsers are compatible with myCFM Portal?

  97. What changes are coming to the CNR Process?

  98. What do I do if I need help interpreting the outputs, charts or reports from Engine Wash Analytics?

  99. What do the classes mean?

  100. What do the levels mean?

  101. What do you mean confirmed findings will be summarized to agencies?

  102. What if I don’t see the information on order status report?

  103. What if I have a concern about data accuracy in Engine Wash Analytics?

  104. What if the documents on my order need correction?

  105. What information is needed to begin a New Fleet Integration?

  106. What is a Customer Notification Report (CNR)?

  107. What is Critical Item Service Bulletin?

  108. What is the difference between “My Groups” and the “Filter” panel on the different pages?

  109. What is the number next to the Compliance column header?

  110. What is the process for adding an ESN to the Engine Change Tool so I can install it?

  111. What should I do if I am missing or seeing incorrect ESN information in myCFM?

  112. What should I do if I cannot see one of my aircraft tails?

  113. What to do if I received wrong part?

  114. When will these changes go into effect?

  115. Where can I find and submit the New Customer Integration Template?

  116. Where do I find and submit the New Tails Template?

  117. Where do I submit corrected utilization data?

  118. Where is the Critical Item Service Bulletin compliance tracking tool?

  119. Where to access past myCFM Portal newsletters?

  120. Where to access past myCFM Portal webinar links?

  121. Who do I contact if I have a question or need help with Diagnostics?

  122. Who do I contact if I have a question or need help with Diagnostics?

  123. Why are some of my claims missing?!

  124. Why are we making these changes?

  125. Why do I not see a specific performance metric for an individual wash?

  126. Why do I see less Wash Event records than I expected on the Raw Data page?

  127. Why do I see more Wash Event records than I expected on the Raw Data page?

  128. Why is Wash EGT Recovery shown as a percent on the Home scorecard?

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